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IMB endeavours to assist our members in the event of a natural disaster, such as bushfires and floods. Our Disaster Relief Package is designed to assist IMB members who reside in the affected areas and who have been directly impacted by the disaster.

Members who have been impacted by the disaster should visit their nearest open branch or call 133 462 and speak with one of our team to discuss your situation and needs, and how we can help.

Assistance which IMB may be able to offer:

IMB Deposit Accounts

  • Waiving of all transaction fees for up to three months.
  • Waiving of debit card replacement fees.
  • Waiving of term deposit break costs.
  • Waiving of dishonour fees

IMB Loans

  • Members experiencing financial hardship can apply for assistance by calling into any IMB branch or calling us on 133 462 and you will be referred to the appropriate consultant to discuss your needs. This may include restructuring of loans and suspending payments for a period of time.
  • Information about IMB’s hardship assistance may be viewed here.

Relief to IMB Mastercard credit card holders may be provided on a case-by-case basis from Card Services with a view to providing tailored, ongoing solutions as needed. Contact Card Services via 1300 369 092 or login here.


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Why choose us?

Established in 1880, we have been helping people achieve their financial goals for 140 years and are rated by Forbes as one of the World’s Best Banks. We offer a full range of competitive banking, including home and personal lending, savings and transaction accounts, term deposits, business banking, and can arrange financial planning, insurance and travel products.

We provide simple and secure digital banking solutions online and on mobile, and members enjoy access to free automated phone and internet banking, and a team of professionals at our locally based contact centre. With a growing branch network throughout the Illawarra, Sydney, NSW South Coast, Newcastle/Hunter, the ACT and Melbourne, we have a lending specialist in every branch and a team of mobile lending specialists who will come to you.

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