About /
Members /

Attention: open in a new window. Print

Availability of Payments Services to Individuals and Businesses Provided by IMB Bank*

Selected services; Q3 - 2021

 

Payment service

 

Withdraw/deposit cash at an ATM
 

Transact over-the-counter in a branch
 

Make card payments (cardholders)
 

Accept card payments (businesses)

Access accounts using online banking (web browser or mobile device app)
 

Make/receive account transfers – fast payments
 

Make/receive account transfers – next business day
 

Service availability %

100.00%

100.00%

100.00%

NOT APPLICABLE

99.92%

100.00%

100.00%

Significant outages due to problems at IMB Bank (in hours:minutes)

0:00

0:00

0:00

NOT APPLICABLE

1:39

0:00

0:00

Significant outages due to problems at system-wide infrastructure or natural disasters (in hours:minutes)

0:00

0:00

0:00

NOT APPLICABLE

0:00

0:00

0:00

 

Description of services and metrics
 

Service availability %

The actual amount of time that the service is not experiencing a significant outage, as a proportion of the amount of time during which the service was planned to be available in the quarter. Planned available time excludes planned outages (e.g. for system maintenance).
 

Significant outage

Unplanned unavailability of a service that meets minimum thresholds for duration and the proportion of customers affected.
 

System-wide infrastructures

Includes payment systems provided by the RBA, card schemes and other central payment system infrastructure; electricity network; and provider of telecommunications network links to IMB Bank’s operating or data centres.
 

Withdraw/deposit cash at ATM

Ability to withdraw or deposit cash, and check account balance, at a IMB Bank-branded ATM. Excludes issues relating to the cardholder’s card.
 

Transact over-the-counter at a branch

Ability to withdraw or deposit cash, or initiate account transfers or make bill payments over-the-counter in a branch. Excludes the ability to draw and deposit cheques. Excludes Bank@Post outlets.
 

Make card payments (cardholders)

Ability to use a IMB Bank-branded debit, prepaid or credit card to make a payment either in-store, on a mobile device (e.g. through an app) or online. Outages exclude problems with the business’ payments device or payments provider or a customer’s mobile device.
 

Accept card payments (businesses)

Not Applicable.
 

Access accounts using online banking (web browser or mobile device app)

Ability to log in, transfer between own accounts at IMB Bank, initiate payments and/or view accurate and up to date account information. Excludes the ability to process payments, which is covered in ‘make/receive account transfers (fast payments)’ and ‘make/receive account transfers (the next business day)’.
 

Make/receive account transfers – fast payments

Ability of IMB Bank to process fast bank account transfers. This includes account-to-account transfers (Pay Anyone) to a PayID, and other one-off or scheduled payments (for example, direct debits and payroll payments by businesses) made through NPP/Osko. Outages exclude the inability for customers to initiate transfers due to unavailability of web or app banking channels, or a branch.
 

Make/receive account transfers – next business day

Ability of IMB Bank to process bank account transfers, with funds becoming available to the recipient on the next business day or later. Includes account-to-account transfers (Pay Anyone) and scheduled payments (for example, direct debits, and payroll payments by businesses) not made as fast payments through NPP/Osko, and BPAY payments. Outages exclude the inability to initiate payments due to unavailability of web or app banking channels, or a branch.

 

* For detailed information on the compilation of the disclosure data, see RBA website.

Why choose us?

Established in 1880, we have been helping people achieve their financial goals for 140 years and are rated by Forbes as one of the World’s Best Banks. We offer a full range of competitive banking, including home and personal lending, savings and transaction accounts, term deposits, business banking, and can arrange financial planning, insurance and travel products.

We provide simple and secure digital banking solutions online and on mobile, and members enjoy access to free automated phone and internet banking, and a team of professionals at our locally based contact centre. With a growing branch network throughout the Illawarra, Sydney, NSW South Coast, Newcastle/Hunter, the ACT and Melbourne, we have a lending specialist in every branch and a team of mobile lending specialists who will come to you.

Find out more