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About IMB /

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Australia’s Most Satisfied Customers+

We’ve been awarded two prestigious accolades from Canstar – winning the most satisfied customers in 2022 among banks and customer-owned banks.

Judged by customers across Australia, winning these awards reflects our commitment to highly competitive products, convenient and secure digital banking technology, and a superior customer experience.



Canstar 2022 Most Satisfied Customers - Bank Award

Canstar 2022 Most Satisfied Customers – Customer Owned Bank Award




What we do

IMB is an innovative bank, with extensive digital banking and options for when you need to speak with a friendly face in person, in a branch or in your home. Our members have access to a fully featured range of banking services home and personal lending, savings and transaction accounts, term deposits, business banking, and can arrange financial planning, and insurance and travel products.

We are here to help

Our renowned personal service extends to webchat, in-app messaging and social communication with our members, who can also bank with us via internet, mobile, phone banking or through our Australia-based call centre, IMB Direct. Whether it’s a question about a product, your account, our community programs or an issue with our service, we will respond quickly and respectfully. 


Whenever, wherever banking

Online, on your mobile or in-branch, our members enjoy the benefits and convenience of IMB’s continued innovation leadership in the banking sector. Our digital banking options go beyond the usual internet banking, and include online lending backed by a team of experienced professionals, the IMB Mobile App, secure Osko® real-time payments, and a range of mobile payment wallets including Apple Pay, Google Pay, Samsung Pay, Fitbit Pay and Garmin Pay.2

Our people make the difference

The Awards we receive from other bodies are only made possible by the people we employ. IMB has been cited as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.3 The citation is a recognition of our commitment to our people, our members and our communities by implementing leading-practice equality initiatives.



In our community

IMB also supports the communities that we call home, through sponsorships, business advocacy and the IMB Bank Community Foundation. Established in 1999, the Foundation has provided more than $11 million to support over 800 community projects.

Pictured: Meals on Wheels Shoalhaven

Important information:

+ The Canstar 2022 Most Satisfied Customers Awards were received in July 2022 for the Bank and Customer Owned Bank categories. https://www.canstar.com.au.
2. Osko® and logo is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518. Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries. Google Pay is a trademark of Google LLC. Samsung Pay is a trademark or registered trademark of Samsung Electronics Co., Ltd. Fitbit Pay™ is a trademark of Fitbit Inc. in the U.S. and other countries. Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries.
3. Workplace Gender Equality Agency.



How can we help you?

Get a great value home loan

Whether you’re buying your first home, refinancing or looking for an investment property, we’ll help you get your finance in order at a competitive rate.


Find out more

Get your everyday banking sorted

Enjoy the convenience of our extensive branch network, real-time payments with Osko® and Australia’s first in-app authenticated messaging service.

Find out more

Upgrade your car

Right now you can get a 4.99% pa Interest Rate and 5.34% pa Comparison Rate for cars up to 2 years old – with no monthly fee and no penalty for early payout.

Find out more


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IMB Bank Community Marquees

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We are proud to support these amazing community projects

Check them out

Bank where and when you like. Explore our Mobile App features.


Why choose us?

Established in 1880, IMB Bank is one of the most enduring financial institutions in the country, helping people achieve their financial goals for over 140 years. Our members can access a fully featured range of services: home and personal lending, savings and transaction accounts, term deposits, business banking, and more.

Our renowned personal service is backed by innovation, providing convenient, secure digital banking options where and when you want it. IMB also has a growing retail branch network throughout NSW and Victoria, for when you need to speak to someone in person, and a team of professionals at our locally based contact centre. We have a lending specialist in every branch and a team of mobile lending specialists who will come to you.

Find out more