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Financial Hardship Assistance

We understand that the impact of the floods and storms could affect you financially. Our Disaster Relief Package has been designed to support you if you have been directly impacted by the recent weather events.

If you have been affected and need help, please visit your nearest branch OR call 133 462 and speak with our team to discuss your situation, and how we can help.

Assistance we may offer you

  • Restructuring of loans and suspending payments for a period of time.
  • Waiving of all transaction fees for up to three months
  • Waiving of debit card replacement fees
  • Waiving of costs related to breaking term deposits
  • Waiving of dishonour fees
  • Relief to IMB Mastercard credit card holders (given on a case-by-case basis). We will endeavour to provide tailored, ongoing solutions as needed. Contact ‘Card Services’ via 1300 369 092 or login here.

Make a claim

How to make an insurance claim

If you have Vero insurance through IMB, you can make a claim by calling 1800 687 766 - select option 4 - or emailing lodgeclaim@vero.com.au. Keeping you informed with regular updates, Vero is committed to responding in an efficient, professional and practical way, and in a compassionate manner.


Information that will assist when making a Home & Contents claim:

  • Policy number

  • Full name and contact details (as per policy)

  • ABN if you are registered for GST

  • BSB and Account details to enable fast settlement of your claim (where applicable)

  • Detailed description of the loss or damage

  • Location of the loss or damage

Additional information that may assist with a Motor Vehicle claim:

  • Make, model and registration of the vehicle
  • Driver’s name and date of birth

Vero may be able to help with:

  • Arranging make-safe repairs
  • Organising temporary accommodation (if your home is unliveable)
  • Issuing emergency payments (if applicable)

Government financial assistance

If you’ve been impacted by the recent Australian floods you may also be able to claim Government financial assistance.

Check if you’re eligible to claim

Be vigilant for scams

In the wake of the flooding on the east coast of Australia, please be vigilant for scams seeking to take advantage of people impacted by the disaster. Scammers will try to take advantage of impacted people negotiating recovery and those who would like to assist. They can approach via email, phone or social media and often pose as government departments (like Centrelink), insurance companies, charity organisations and more.

The Customer Owned Banking Association (COBA) recommends these measures and steps to help avoid scammers:

Only donate to legitimate registered official charities. Verify the charity through the Australian Charities and Not-for-profit Commissions website.

Be wary of all approaches you did not initiate, especially if you are asked to send money online.

Confirm the identity of the contact by calling the organisation directly. Don’t feel pressured to respond to the contact if you’re not 100% sure.

Do not disclose personal information in a phone call, such as sharing your bank account screen, reading out passwords, or providing login details to MyGov.

Trusted organisations will not ask for an upfront payment to process recovery payments. Requests from Services Australia and government departments can be verified with a call to special hotlines made available on their websites.

Consider your local post office. When internet services are disrupted, print and post with your post office is a trusted option.

Please be vigilant safeguarding your information, and if you think you have been scammed, you can make a report on the Scamwatch website, and find more information about where to get help.

If you are an IMB member and suspect you have been scammed, please contact us on 133 462.

We're here to help

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Why choose us?

Established in 1880, we have been helping people achieve their financial goals for 140 years and are rated by Forbes as one of the World’s Best Banks. We offer a full range of competitive banking, including home and personal lending, savings and transaction accounts, term deposits, business banking, and can arrange financial planning, insurance and travel products.

We provide simple and secure digital banking solutions online and on mobile, and members enjoy access to free automated phone and internet banking, and a team of professionals at our locally based contact centre. With a growing branch network throughout the Illawarra, Sydney, NSW South Coast, Newcastle/Hunter, the ACT and Melbourne, we have a lending specialist in every branch and a team of mobile lending specialists who will come to you.

Find out more