We are openTo stay up to date with the regulations where you are, please go to the relevant government COVID-19 news page: As an essential service, all our branches will be open Monday to Friday. However, the COVID-19 situation is changeable so, please check our service updates page regularly for the latest information on the status of our branch opening hours. When in our branchesWhen you are visiting a branch in the impacted areas, you will be required to wear a mask. You’ll also notice our teams using safe working practices, including:
While we love seeing you in our branches, we recommend taking advantage of our online, mobile and telephone services. There are convenient ways you can bank with us without having to come into a branch (see below). Have an appointment with an IMB Mobile Lender?In the interest of safety for members during the lockdown period, we will undertake loan appointments via video conferencing wherever possible to minimise face-to-face contact and reduce the risk of spreading the virus. |
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Ways to bank with us
On the internet, via mobile app or on the phone, you have banking options, wherever you are. If you haven’t registered, now is a good time. |
Banking
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Making purchases
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We’re here for you with our expanded financial support package
At IMB, we’ve faced many uncertain times during our 140 years, but what is certain is our continued commitment to supporting you in difficult times. We are supporting our business and personal banking customers, our borrowers and savers. Outlined below is our comprehensive range of initiatives designed to help you through if you are being financially affected by the COVID-19 pandemic.
The relief package for COVID-19 pandemic impacted members includes:
- Deferral of home loan and business loan repayments for up to 6 months, or the option to make interest only payments for up to 12 months;
- Deferral of personal loan or credit card loan repayments for up to 3 months, or the option to make interest only payments for up to 12 months;
- Reducing loan repayments to minimum levels;
- Waiver of loan redraw fees on eligible products;
- Waiver of dishonour and honour fees.
If you are financially impacted by COVID-19 please reach out to us as soon as possible on 133 462. Our team will work quickly to assess your situation and advise how we can help.
Supporting your business
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We’ve implemented a range of small business initiatives designed to help protect your cash flow and keep you trading. |
Supporting our borrowers |
Supporting our credit card customersManage your cash flow during COVID-19 and find out more about the cash flow management solutions available for your IMB Bank MasterCard. |
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ACCC Consumer Rights Scamwatch reports that there are many scams relating to Coronavirus COVID-19 and these are accelerating in frequency. In the US, over $13m has been lost by citizens to Covid related scams already. These scams arrive via email, text or phone calls and can:
Other scams include phishing emails and phone calls impersonating the World Health Organisation, government authorities, and legitimate businesses – including travel agents and telecommunications companies Please be vigilant safeguarding your information, and only access news and updates on the virus from australia.gov.au and established, reputable sources. If you think you have been scammed, you can make a report on the Scamwatch website, and find more information about where to get help. If you are a customer and suspect you have been scammed, please contact us on 133 462.
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If you need help, we're here
To find out if you’re eligible for IMB’s hardship support due to COVID-19 and want to take advantage of any of these initiatives, please contact our team on 133 462.
In the meantime, stay safe and if there’s anything we can do, call our team on 133 462. |
Important Information:
Lending criteria, terms and conditions, fees and charges apply to IMB loan products. You should consider the relevant Terms and Conditions or Product Disclosure Statement before making a decision about IMB products and facilities.
1. On request and subject to hardship eligibility criteria. Interest will continue to accrue against the principal loan amount in line with your current rate (or as otherwise amended in line with other measures).
2. This applies only to Merchant Facilities provided by Westpac Banking Corporation ABN 33 007 457 141 AFSL 233 714.
3. For deposits $5,000 and over.
Why choose us?
Established in 1880, IMB Bank is one of the most enduring financial institutions in the country, helping people achieve their financial goals for over 140 years. Our members can access a fully featured range of services: home and personal lending, savings and transaction accounts, term deposits, business banking, and more.
Our renowned personal service is backed by innovation, providing convenient, secure digital banking options where and when you want it. IMB also has a growing retail branch network throughout NSW and Victoria, for when you need to speak to someone in person, and a team of professionals at our locally based contact centre. We have a lending specialist in every branch and a team of mobile lending specialists who will come to you.
Find out moreWhenever, Wherever Banking
Availability of Payments ServicesLearn more about availability of payments services to individuals and businesses provided by IMB Bank. |
