I need help
Financial Hardship Assistance
We understand that the impact of the floods and storms could affect you financially. Our Disaster Relief Package has been designed to support you if you have been directly impacted by the recent weather events.
If you have been affected and need help, please visit your nearest branch OR call 133 462 and speak with our team to discuss your situation, and how we can help.
Assistance we may offer you
- Restructuring of loans and suspending payments for a period of time.
- Waiving of all transaction fees for up to three months
- Waiving of debit card replacement fees
- Waiving of costs related to breaking term deposits
- Waiving of dishonour fees
- Relief to IMB Mastercard credit card holders (given on a case-by-case basis). We will endeavour to provide tailored, ongoing solutions as needed. Contact ‘Card Services’ via 1300 369 092 or login here.
Make a claim
How to make an insurance claimIf you have Vero insurance through IMB, you can make a claim by calling 1800 687 766 - select option 4 - or emailing lodgeclaim@vero.com.au. Keeping you informed with regular updates, Vero is committed to responding in an efficient, professional and practical way, and in a compassionate manner.
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Information that will assist when making a Home & Contents claim:
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Additional information that may assist with a Motor Vehicle claim:
Vero may be able to help with: |
Government financial assistanceIf you’ve been impacted by the recent Australian floods you may also be able to claim Government financial assistance. Check if you’re eligible to claim |
Be vigilant for scamsIn the wake of the flooding on the east coast of Australia, please be vigilant for scams seeking to take advantage of people impacted by the disaster. Scammers will try to take advantage of impacted people negotiating recovery and those who would like to assist. They can approach via email, phone or social media and often pose as government departments (like Centrelink), insurance companies, charity organisations and more. The Customer Owned Banking Association (COBA) recommends these measures and steps to help avoid scammers: Only donate to legitimate registered official charities. Verify the charity through the Australian Charities and Not-for-profit Commissions website. Be wary of all approaches you did not initiate, especially if you are asked to send money online. Confirm the identity of the contact by calling the organisation directly. Don’t feel pressured to respond to the contact if you’re not 100% sure. Do not disclose personal information in a phone call, such as sharing your bank account screen, reading out passwords, or providing login details to MyGov. Trusted organisations will not ask for an upfront payment to process recovery payments. Requests from Services Australia and government departments can be verified with a call to special hotlines made available on their websites. Consider your local post office. When internet services are disrupted, print and post with your post office is a trusted option. Please be vigilant safeguarding your information, and if you think you have been scammed, you can make a report on the Scamwatch website, and find more information about where to get help. If you are an IMB member and suspect you have been scammed, please contact us on 133 462. |
Branch closures and service updatesOur branches will endeavour to remain open in weather-affected areas, however we will always prioritise the safety or our staff, members and the community. In the case of temporary branch closures or other service interruptions, our Service Updates page will have the most up-to-date information.
If you cannot access an IMB branch, there are other ways to bank with IMB online, on your mobile phone, or by calling our team on 133 462. |
We're here to help
Why choose us?
Established in 1880, IMB Bank is one of the most enduring financial institutions in the country, helping people achieve their financial goals for over 140 years. Our members can access a fully featured range of services: home and personal lending, savings and transaction accounts, term deposits, business banking, and more.
Our renowned personal service is backed by innovation, providing convenient, secure digital banking options where and when you want it. IMB also has a growing retail branch network throughout NSW and Victoria, for when you need to speak to someone in person, and a team of professionals at our locally based contact centre. We have a lending specialist in every branch and a team of mobile lending specialists who will come to you.
Find out moreWhenever, Wherever Banking
Availability of Payments ServicesLearn more about availability of payments services to individuals and businesses provided by IMB Bank. |
